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Returning unwanted items If you have received your order and it is not as you expected, you are welcome to return it for a full refund within 30 days of receipt. Please obtain proof of postage for all returned items, should they get lost in transit on the way back to us. We can only process your refund once the item is back at our premises. A full refund will be processed as soon as the returned item is back on our premises and deemed to be in a resalable condition.

Replacement terms for goods arriving damaged We are extremely careful when processing your order to ensure that the correct item is picked and that it is thoroughly packed, so that your order arrives to you without any problems. Should your order become damaged during transit, please Contact Us as soon as you receive the parcel. We request digital photographs to be emailed to us to show the damaged item.

Digital photographs are the quickest way of arranging your replacement and erase the need to send any broken items back to us. Replacement terms for goods sent in error There may be a rare occasion when we make a mistake and send the wrong item.

Should you receive an incorrect item, please Contact Us as soon as you receive the parcel. In most cases we will request digital photographs to be emailed to us to show the incorrect item.

In most cases of receiving an incorrect product, this will need to be returned to us before the correct item is sent out. We will normally ask you to return the item using Royal Mail Second Class and we will reimburse this cost. Please note that we are not able to provide prepaid labels.

To speed up the process, please send us a copy of your Proof of Postage and we can arrange for the correct item to be dispatched. Faulty Items If you receive your item and it is not working correctly, please Contact Us as soon as possible and we will arrange a replacement or a full refund. If your item develops a fault after a period of use but within the guarantee period, please contact either us or the manufacturer and you will be advised on how to resolve the issue.

In cases of receiving an incorrect or faulty product, we will be happy to arrange and pay for a courier collection at a time that is convenient for you. Check out Copyright MyDeal. Please enable JavaScript in your browser to use MyDeal. E-commerce Pureplay. Inside Retail. June 1, The new business will continue under the single brand Kitchen Warehouse. Kitchen Direct Kitchen Warehouse. You have 7 free articles. Like what you read? Become a Professional. Recommended by IR Professional.

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