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Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product. Step two: Reload the paper Raise the output tray, and then slide the paper-width guide outwards. Figure : Lift the output tray and slide the paper-width guide outwards.

Insert 10 to 25 sheets of paper into main tray with the short edge forward and the print side down. Make sure that the stack of paper is not higher than the paper stack line on the paper width guide. Figure : Slide the stack of paper forward in the tray. Slide the paper guide inward until it stops at the edge of the paper. Do not push the guides in so tightly that they bind against the paper.

Figure : Slide the paper-width guide inward. Lower the output tray, and then pull the tray extender outwards as far as it will go. Flip the paper catch at the end of the tray extender.

Figure : Lower the output tray and pull out the tray extender. Step three: Print a printer status report Print a printer status report. Solution three: Clean the rollers, and then print a printer status report Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues.

Follow these steps to clean the paper feed rollers, and then print a printer status report to check that the hardware functions correctly. Step one: Clean the rubber paper feed and pick rollers Gather the following materials:. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers. Press the Power button to turn off the product.

Push the right side of the duplexer to the left, and then pull out the duplexer. Set the duplexer aside. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

Press the cloth against the rollers in the product, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

Figure : Clean the rollers in the product. Look inside the rear access area of the product to find the pick rollers. They are near the center of the product behind the paper feed rollers.

Figure : Location of the pick rollers. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick rollers. Figure : The pick rollers. Step two: Clean the rollers in the duplexer Hold the duplexer in front of you, and then press both tabs on both sides of the duplexer to open it.

Figure : Location of the tabs on the duplexer. Check the paper feed rollers in the duplexer to make sure that they are clean, free of paper bits, and rotate freely. Figure : Check the rollers in the duplexer. Clean the rollers of the duplexer the same way you cleaned the rollers inside the product. Insert the two pegs on the left side of the duplexer into the left side of the product, and then gently push the duplexer in.

Make sure that the duplexer is firmly in place. Press the Power button to turn on the product. Solution four: Adjust the paper settings in the print driver The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

This feature of the product helps to avoid wasting ink and paper if the paper is not what you expected. Or if you need technical support for your calculator visit: HP Calculators. This topic has been archived. Information and links in this thread may no longer be available or relevant.

If you have a question create a new topic by clicking here and select the appropriate board. All forum topics Previous Topic Next Topic. New member. Message 1 of 3. HP Recommended.

Tags 3. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. Your printer is not designed to print on that size of paper. If you want to print on the paper, I think that a DesignJet is better suited for these types of photos.

Sizes and types of paper. HP Photosmart Premium Cb inkjet all-in-one printer. I bought a HP printer on ebay, and said it was ok necessary ink I bought a full set of 5 new HP ink for the printer, but when I turn on and charge she inks original application implemented inks that I don't I can do. Sorry you are having this problem with cartridges installation.

Yes, you will need for modules installation so that the printer to go forward. You can contact the HP Support and get the cartridges setup. Unused cartridges can be negotiated through HP to get the right. For more information, please call the number.

The cartridges that I installed initially are all now empty it's true, he is not getting used a lot and the original game lasted more than a year. I put the new cartridge and get the above error message. After a phone call, it turns out there are two kinds of cartridges, 'installation' and 'normal', and configuration cartridges are accepted the first time the printer is used.

HP support by phone will not help me as it has been more than a year. Is there a solution? The application from HP for your printer is not compatible with El Capitan, so the output files incorrectly recorded. Before you install and use the HP Easy Scan application below which should save the files correctly:. My printer is showing continuously until as disconnected in the HP Solution Center. I tried a number of things in this forum to sort out and spent several hours on this issue, but without success.

I am running Windows 7 bit , and the printer is connected wireless to the network. Print to the printer works, but there is no connection inwards for scanning, etc. If I disable the firewall and then reboot the PC then Solution Center connects to the printer, but disconnects once the firewall is rebooted.

The firewall is part of Panda Global Protection safety. There seems to be a firewall issue, but anything that can open was.

I had the same problem intermittently with my firewall previous, although related to the firewall it seems to be a problem with the Solution Center software. I'm generally an advanced home user and searched this forum, but have now run out of ideas on this one. Well, I wanted to check just to be sure, so that we can eliminate the easy things first. But if you think it might be a firewall, that may be all right, I'm going to write below the information you will need to open all those printing and scanning of ports.

You will need to either contact the supplier of the router or the firewall client to open them if you don't already know how do it yourself as it varies from one to the other. I usually use the grayscale mode to print only text documents and sometimes use the ColorSmart sRGB option for full-color documents.

I have a black cartridge installed XL, as well as the three color cartridges and a photo bowtie cartridge. Even with that usage model, it seems that my photo cartridge frequently needs replacement.

Also, I can't print a text only document in grayscale when the photo cartridge is low - even if the XL cartridge is new. It's not logical for me. Is there a setting I need to change for my printer pulls the XL cartridge instead of the photo?

What is your printer? Grayscale option will use all colors and mix with the black mark that so it uses ink photo black more than normal. If you want to use black ink only, you must select black ink only in grayscale options drop-down in the value of the preferences menu.



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